Customer Service Standards

Our Customer Service Commitment to You

Respect

• We will smile and greet you in a friendly manner
• We will introduce ourselves, address you by name and clearly display our name badges
• We will knock before entering your room and state our purpose for visiting

Integrity

• We will act in the best interest of others and take accountability for doing the right thing
• We will be truthful in word and action
• We will admit mistakes and take corrective action

Service

• We will offer explanations, not excuses and be courteous to our patient’s needs
• We will inform the patient of the care they will receive and the respective time frames
• We will strive to anticipate customer needs at all times

Excellence

• We will work as a TEAM to collaborate, manage differences and work toward success
• We will encourage and congratulate others on a job well done
• We will go above and beyond what is required of us

Stewardship

• We will use supplies wisely and take care of the equipment
• We will offer cost-saving measures
• We will work productively and take accountability for our actions